Portland House is a COVID-secure work environment

Durham Office Services is open to serve you during COVID-19

Durham Business Group – of which Durham Office Services is part – has been supporting businesses for almost four decades, but 2020 will be up there as one of our most challenging periods, with COVID-19 impacting us all.

We want to reassure you that we are still here providing our quality and professional virtual office services at Portland House, with staff working on a socially distanced rota basis from 9 am to 5 pm, Monday to Friday, at a time when our clients are needing our support more than ever.

Here is a summary of how we have adapted our operations during the pandemic in order to maintain the services that our customers depend on.

Meeting rooms

Though demand is, not surprisingly, lower than in normal times, our meeting rooms remain open for business here at Portland House.

They offer a safe, welcoming and socially distanced space for those people – such as the self-employed and freelancers – who may still need to conduct face-to-face business in a COVID-secure work environment, especially at a time when venues such as coffee shops are closed.

They can also be booked by anyone who just requires a quiet place to work on a short-term basis.

Hand sanitising stations are available throughout Portland House, and we are conducting regular cleaning and disinfecting of the meeting rooms and other shared spaces.

Managed office spaces

Many of our managed office tenants are currently working from home, but they continue to have the reassurance that their office spaces are open and safe to use whenever they wish to return.

We do presently have a small number of desks available to rent on monthly contracts – please contact us if you are looking for a safe workspace at the current time.

Call answering

We are continuing to offer a normal telephone answering service, managing phone calls from Portland House reception as usual.

During the first lockdown, when Portland House was closed for a time, our team were able to answer calls from home, in order to ensure continuity of service. This remains a contingency if the need arises in the future.

Mail management

We continue to receive and process clients’ post at Portland House as normal, for customers on our registered office, Mail Lite and Unlimited Mail packages.

Where customers would usually collect their mail in person, we are offering to scan and email it to them instead. While many clients continue to work from home, we also still offer the option of mail being forwarded on, at cost.

Registered office addresses

One of the few silver linings of COVID-19 has been the creativity and resilience that it has unleashed among individuals and businesses, and the resulting growth in new start-ups by those who have been forced or inspired to seek new opportunities.

As a result, our registered office address and mailing packages – enabling clients to convey a professional image, with a prestigious DH1 address, while moving their business away from home – have proved especially popular. Indeed, we are delighted to have welcomed 60 such new clients since the start of the pandemic.

For customers that wish to combine a registered office address with membership of Durham Business Club and four hours’ inclusive meeting room hire, we have launched a special start-up offer to help get any new enterprise off to a flying start.

At £180 for the year, including VAT, it works out at less than half the usual price of all those services bought separately. To take advantage of this offer, please just contact us and we will be delighted to get everything set up for you.

Thank you

We would like to thank all our clients and friends for their ongoing support, which is beyond appreciated, and are humbled at how the business community is coming together to support one another.

Please do not hesitate to get in touch if we can help in any way.

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